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Strategic Operations & Growth Leader

Building revenue engines and operational foundations for fast-moving companies.

I help organizations scale efficiently by designing systems, leading cross-functional teams, and driving measurable growth. Whether stepping in as a fractional leader or joining full-time, I bring 10+ years of experience turning ambiguity into strategic clarity.

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WHAT I DO

Customer Success & Retention

I lead teams and design processes that grow client portfolios through data-driven account management, formalized upsell strategies, and strategic relationship building.

Go-to-Market Strategy

I develop market positioning, conduct TAM analysis, design pricing strategies, and create segmentation frameworks that drive customer acquisition and expansion.

Strategic Partnerships & Business Development

I identify growth opportunities, build partnership pipelines, and negotiate deals that expand market reach and accelerate revenue.

Revenue Operations & Infrastructure

I build the systems that enable scale—CRM architecture, customer data frameworks, and cross-functional workflows that align sales, marketing, and product teams.

RECENT IMPACT

→ Secured $1M in at-risk revenue through comprehensive contract remediation and documentation systems


→ Grew client portfolio 25% and improved retention 17% via product repackaging and pricing optimization


→ Built revenue operations foundation from ground up, implementing CRM and cross-functional workflows


→ Led account management teams and co-directed marketing strategy across education and enterprise sectors

10+

Years of Team
Leadership

$234M

Managed Revenue

at Uber

98%

Portfolio

Retention

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Get to
Know Me

I've spent my career in high-growth, operationally complex environments—from managing multimillion-dollar revenue portfolios at Uber to building strategic partnerships at early stage startups. I thrive in ambiguous situations where structure doesn't exist yet, stepping in to create scalable systems that drive results.

 

Industries: FinTech, Marketplace, HR Tech, Restaurant Tech


Expertise: Revenue Operations, Strategic Partnerships, GTM Strategy, Customer Success, Business Development

Let's Talk

I'm currently exploring full-time director-level opportunities in revenue growth and commercial strategy, as well as fractional engagements.

esestok@gmail.com

Chicago, IL

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